Privacy & Cookies

Symphonic Limited (“we”, “us” and/or “our”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We aim to ensure personal information you give us is treated securely. However, please be aware that communications over the internet is not secure and may route through other countries. We strive to follow guidance by the Information Commissioners Office regarding this issue.

Information we may collect from you

We may collect and process the following data about you:
Information that you provide by filling in forms on our site (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material and/or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored, and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Use of Cookies

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.  The website utilises essential and non essential types of cookies within the structure of the site itself and also via third parties such as Google Analytics and embedded video hosted elsewhere.  Playing these videos may set cookies on your computer once you click the video player.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We use Google Analytics for our own marketing purposes in order to monitor traffic on the website. Google Analytics uses cookies to help us analyse how visitors use our site, you can also opt of being tracked by Google Analaytics.

Uses made of the information

We use information held about you to:
ensure that content from our site is presented in the most effective manner for you and for your computer;
provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
carry out our obligations arising from any contracts entered into between you and us;
allow you to participate in interactive features of our service, when you choose to do so; and/or
notify you about changes to our service.

We may also use your data to provide you with information about goods and services which may be of interest to you and we or our direct partners may contact you about these however you can opt of any communication at any point by emailing us (see contact details at the end of this policy).

Disclosure of your information

We may need to share your data with business partners, suppliers and other third party providers (e.g for mailing letters and other services) but we will aim to ensure that they are GDPR compliant. We may also need to if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of us, the Artist or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Links to other websites

Our website contains links to other websites run by other companies. This Privacy Policy is only applying to so we would encourage you read the other website privacy policies so you are fully informed. We cannot be responsible for the privacy policies of other websites if you have accessed them through our site.

Your personal data rights

Under the new GDPR law (from 25th May 2018) you have the right to ask us for a copy of the personal data we hold about you. If you would like to make a data subject access request, please write to us by email using the contact details below. You can change the way you want to hear from us, or ask us not to contact you at any time.  More information on this can be found here:

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on 

on this page and, where appropriate, notified to you by e-mail.

Contact details

If you have any questions about our Privacy Policy please contact us at: